Policies and conditions

Direct bookings, stays, privacy, payments, experiences and guest support.

Version 1.7 · 6 de noviembre de 2026

These policies are published in Spanish, which is the governing version.

1. 01General booking terms and conditions
2. 02Cancellations, refunds and no-shows
3. 03Prices, payment methods, taxes and invoicing
4. 04Direct booking guarantee and support
5. 05House rules
6. 06Deposits, inventory, damages and charges
7. 07Changes, extensions, check-in and check-out
8. 08Privacy notice
9. 09Short privacy notice
10. 10Cookies and tracking technologies
11. 11Additional services, tours and yachts
12. 12Safety, emergencies and contingencies
13. 13Complaints and dispute resolution
14. 14Promotions and best rate guarantee
15. 15Accessibility, fair treatment and travelling with children
16. 16Digital use and AI assistants

Order of precedence: mandatory law and consumer rights → specific conditions accepted at booking → these general policies → promotional content.